Before You Buy Online
*All Soundavo products (excluding clearance and discontinued products) can be returned within 30 days of purchase.
*Soundavo will reimburse the purchase price plus shipping charges to return any items for any product that does not meet our 100% Satisfaction Guarantee.
*Product returns must be authorized for return by Soundavo before being shipped back, an RMA# (Return Authorization Number) will be issued by Soundavo and must be included with the returned product(s), freight collect shipments will be refused.
*Soundavo will not reimburse shipping costs on products returned due to order error or surplus.
*Return Item(s) must arrive in brand new condition, in original boxes and packaging with proof of purchase in order to receive credit, showing no signs of wear and tear, damage, misuse, abuse and must be free of any scuffs, dings, cracks, odors, scrapes and any other imperfections. If any discount or promotional coupons were used during checkout, you will receive a refund less the value of the promotional coupons.
*RMA # is a number issued by Soundavo that will need to be written or included on the Return shipping label you provide. Do not write the RMA# on any original packaging
*A 20% re-stocking fee will be applied to all returns after 30 days for dealers who are not enrolled in the Partner Rewards program. A 20% re-stocking fee will be applied to all returns after 30 days for dealers who are enrolled in the Partner Rewards program. No merchandise returns after 60 days.
*Refunds for the online order are processed within 2-4 business days after your return has been received and inspected by our return center. Please allow up to 10 business days for the refund to reflect on your credit card or method of payment used.
We do not process exchanges. Refunds are issued on qualified returns, and you may place a new order for the desired product.
Defective Items (within 30 days after purchase):
*If you believe you have a defective product and are within 30 days after purchase, please contact firstname.lastname@example.org to speak to a Soundavo Technician.
*Please have the order number and customer name on the original order available to speed up the process.
*Defective product returns must be authorized for return by Soundavo before being shipped back, an RMA# (Return Authorization Number) will be issued by Soundavo and must be included with the returned product(s), freight collect shipments will be refused. The Return Authorization Number must be visible on the outside of the box (typed label).
Shipping Errors & Damages:
For a return or exchange due to shipping damages or errors, contact our Customer Service Center at: email@example.com within 14 days from purchase.
- Have the order # and customer name from the original order ready when you email.
- A Soundavo Customer Service Representative will provide simple instructions for returning the item(s), and instructions on the proper handling of the merchandise. Please be prepared to email photos showing any issues for proof and claim purposes. (Photos must be clear and include packaging, shipping box and item contents). For items damaged in shipping or shipping errors made by Sound Town, a representative will schedule a Damage Call Tag to have the item picked up or will email a prepaid FedEx return label. Note: Photos are required in order to receive prepaid return shipping.
- Save the original box and all the packing material to ship item back. Please remove any old shipping labels from the box.
- Soundavo does not provide any boxes or packaging material to send back returns.
- An RMA # issued by Soundavo must accompany all returns and be included on the shipping label provided by Soundavo. Please do not write the RMA# on the original box or packaging (Unauthorized returns will be denied).
- A replacement item will be shipped to you once the item being returned is received
For product defects: Please contact firstname.lastname@example.org and a technician will be speak to you to help troubleshoot your item. For further explanation regarding product defects, see below “1 Year Warranty Repair & Defective Items”