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Warranty Policy

Soundavo Manufacturer Warranty - New Product Only

NO WARRANTY COVERED if the product purchased from an unauthorized (or any non official reseller) 

Soundavo will only provide the full warranty & service to the customer who purchased the Soundavo product direct from: 

(1) Soundavo Official Website or Amazon Sell Channel 
(2) Our Authenticate Dealers / Installers who has signed the contract with Soundavo 

BEWARE OF UNAUTHORIZED RESELLERS:

Not all sellers are created equal! Buying from an unauthorized reseller can mean getting a counterfeit, damaged, used, or defective product. Many of these sellers operate outside the U.S., which increases the risk of receiving a fake Soundavo® product.

We cannot guarantee the authenticity or condition of items sold by unauthorized resellers. Plus, our warranty only applies to products purchased from Authorized Resellers—so if you buy from the wrong place, you won’t be covered.

HOW TO AVIOD FRAUDULENT PRODUCTS:

We’re actively working to stop unauthorized resellers from taking advantage of customers like you. To stay safe:

✅ Check our list of Authorized Resellers before making a purchase.
✅ If you’re unsure about a seller’s legitimacy, email us at support@soundavo.com —we’re happy to help!

NO WARRANTY FOR UNAUTHORIZED PURCHASES:

Did you buy from an individual seller, a random third-party, or an unknown online store? Your item may not be covered by our warranty.

Bottom line? Always check where your Soundavo® product is coming from before you buy. If it’s not from an Authorized Reseller, you’re rolling the dice! 🎲

We are working to prevent these Unauthorized Resellers from taking advantage of you, the customer. We provide a list of Authorized Resellers. If you have doubts about the authenticity of an online reseller, please contact us directly at support@soundavo.com.

All WARRANTIES ARE NON-TRANSFERAVLE:

The Soundavo manufacturer's warranty is valid only for the "Original Purchaser" who buys the item from our Soundavo authorized dealer. A purchase from an unauthorized reseller is often explicitly excluded from coverage. 

*Proof of purchase: To make a claim, the manufacturer will typically require proof of purchase from an authorized dealer to establish that you are the original owner.

*Warranty start date: In some cases, the warranty may still be valid but begins on the date the unauthorized reseller (or the wholesaler they purchased from) acquired the product, not when you bought it.

*"As is" condition: With a non-official reseller, you may be purchasing the item "as is," meaning you accept it with all its faults. 

Soundavo provides standard 1 year warranty to the original purchaser only (3 years warranty for the whole-home audio products/ 5 years warranty for speaker products)

All warranties are non-transferable (it stays with the original purchaser and cannot transfer to another owner. If the product that has been resold, then the warranty is not covered). Soundavo will repair or replace. The standard warranty will cover manufacturer defects and workmanship (see restrictions) for a period of 1 year (unless otherwise stated) from the original purchase date. Soundavo does not require new product registration for warranty repair or replacement. 

This warranty is void if the serial number has been altered or removed; if the product is modified in any manner which Soundavo concludes, after inspection, affects the reliability of the product; if the product has been repaired or serviced by anyone other than the Soundavo, LLC factory unless prior written authorization was issued to purchaser by Soundavo; if the product is damaged because not properly maintained as set forth in the instruction manual.

PRODUCT DEFECTS:

*Defective Items (within 30 days after purchase):
  • If you believe you have a defective product and are within 30 days after purchase, please contact support@soundavo.com to speak to a Soundavo Technician.
  • Please have the order number and the registered email address on the original order available to speed up the process.
Service will be denied if you cannot provide information needed to locate the original order in our system. A Technicians will ask some troubleshooting questions in attempt to resolve any issues. Please be informative with the Technician in detail so we may resolve your issue as quickly as possible. If your item cannot be repaired via shipping a replacement part or by speaking to a Technician, Soundavo will issue an RMA # (Return Merchandise Authorization) and will email a pre-paid return label that will allow you to send the item back for repair or replacement. The customer is fully responsible for providing adequate packaging and item(s) must be in original boxes in “Like New” condition. If the item arrives and is found by our Technicians to be in full operation clear of any defects, the customer can elect to either take a refund minus a 30% re-stocking fee or pay to have the item returned. Furthermore, if an item is returned and found by our Technicians to be damaged misused or abused by the end user, then the buyer is responsible for any and all repair & shipping charges.  If a refund is selected, any repair & shipping charges will be deducted from the refund plus a 30% re-stocking fee. All items are generally repaired or replaced and shipped back to you within 14 days of receiving. 
 

*DEFECTIVE ITEMS (30 days after purchase):

  • If you believe you have a defective product and are past 30 days from original purchase, please contact support@soundavo.com to speak to a Soundavo Technician.
  • Please have the order number, customer name and the registered email address on the original order available to speed up the process.
  • Item(s) believed to be defective that are passed 30 days from original purchase will only qualify for repair and replacement under the terms of the 1 Year Manufacturer Warranty. Refunds, Store credits and/or exchanges for alternate items are not allowed. Exceptions: If an item being repaired or replaced is discontinued, Soundavo will allow a Store credit towards another item if the item is irreparable.
Service will be denied if you cannot provide information needed to locate the original order in our system. A Technician will ask some troubleshooting questions in attempt to resolve any issues by phone. Please be informative with the Technician in detail so we may resolve your issue as quickly as possible. If your item cannot be repaired via shipping a replacement part or by speaking to a Technician, Soundavo will issue an RMA # (Return Merchandise Authorization) that will allow you to send the item back for repair or replacement only. Return shipping costs are the responsibility of the buyer. Soundavo recommends using FedEx, UPS or USPS with valid tracking and insurance information. Please retain all of your tracking information in case needed. The customer is responsible for providing adequate packaging and item must be in a secure shipping box. If the item arrives and is found by our Technicians to be in full operation clear of any defects, the customer can pay to have the item returned. Furthermore, if an item is returned and found by our Technicians to be damaged, misused or abused by the end user, then the buyer is responsible for any and all repair & shipping charges. All items are generally repaired or replaced and shipped back to you within 14 days of receiving
 

RESTRICTIONS:

Soundavo assumes no responsibility or liability for such modification, this warranty does not include service or parts to repair damage caused by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures, cosmetic appearance of cabinetry not directly attributable to defect in materials or workmanship, or service, repair, or modification of the product which has not been authorized or approved by Soundavo This warranty shall terminate if any of the above is foreseen. Our warranty will not cover blown or burnt speaker voice coils, or speakers with punctured surrounds. This is considered physical damage or misuse and is not covered by our warranty. If the product that has been resold, the warranty is non-transferable. 

If the entire instrument is sent, it must be shipped in it’s original package. No accessories should be shipped with the product. If any accessories are shipped with the product, Soundavo shall have no liability whatsoever for loss of or damage to any such accessories, nor for the safe return thereof. 

OUT OF WARRANTY REPAIRS:

If you would like to send an item back for repair after the warranty has expired, please contact support@soundavo.com   to obtain a Return Merchandise Authorization (RMA #).  Once we receive the item back, our technician will diagnose it and call or email you with a repair quote.  The customer is fully responsible to provide adequate packaging and for shipping expenses (both ways) for any repairs made including labor and cost of material.  Soundavo accepts no responsibilities for loss or damage to any customer owned merchandise which was not directly caused by our repairs or handling procedures.  Refunds, credits and/or exchanges for other items are not allowed on any out of warranty items.